Shipping policy

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Orders placed on weekends or holidays will be processed on the next business day.


Shipping Rates

Shipping costs are calculated automatically at checkout based on your shipping address and selected shipping method.

Customers who subscribe to our marketing emails before checkout are eligible for free standard shipping on U.S. orders where the standard shipping cost is $10 USD or less.

Orders with Priority or Priority Express shipping are not eligible for this offer and will be charged the applicable shipping rate shown at checkout. Orders with standard shipping costs exceeding $10 USD are also not eligible. This offer may be modified or discontinued at any time.


Domestic Shipping (United States)

We currently ship within the United States only.

Estimated delivery times after your order has shipped:

  • Standard Shipping: 2–7 business days
  • Expedited Shipping: 1–3 business days (where available)

Delivery times are estimates and are not guaranteed.


Tracking Your Order

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to become available.


Shipping Restrictions

Lumina contains a rechargeable lithium-ion battery installed within the device. As a result, certain shipping methods or destinations may not be available. The shipping options available for your order will be displayed during checkout.


Incorrect Shipping Addresses

Please verify that your shipping address is accurate before completing your order.

If you need to make a change, contact us as soon as possible. While we'll do our best to update your order, we cannot guarantee changes once it has entered processing.

Customers are responsible for additional shipping charges resulting from incorrect or incomplete shipping information.


Lost, Stolen, or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, contact us within 7 days of the expected delivery date.

Please include:

  • Your order number
  • A description of the issue
  • Photos of any damaged packaging or products (if applicable)

We'll work with the shipping carrier to resolve the issue as quickly as possible.

Please note that once a package is marked as delivered by the carrier, we are not responsible for packages that are lost or stolen after delivery. If you believe your package was misdelivered, contact us and we'll help you investigate.


Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to weather, carrier operations, holidays, or other circumstances beyond our control.


Contact Us

If you have any questions about your order or shipping, please contact us help@ember-works.com or through our contact form.